Refund & Cancellation

Our plans

JodiQ sells Basic, Standard and Premium plans for a fixed period (3, 6 or 12 months). You pay once. Plans do not renew automatically — nothing is charged again unless you choose to buy.

Cancellation

Because plans do not renew, there is nothing to cancel. Your plan simply ends on its end date. You can stop using JodiQ, hide your profile or delete your account at any time.

Refunds

• Plan fees are not refundable once the plan has started, because the features (contact unlocks, chat, kundli) are available straight away.
• Charged twice, or charged in error: we refund the extra payment in full.
• Money taken but plan did not start: if your plan is not active within 24 hours of paying, write to us and we will start it or refund you in full.
• Failed payments: if a payment fails but money left your account, your bank or Razorpay returns it automatically, usually within 5–7 working days.
• No refund is due if your account is suspended for breaking our Terms.

How refunds are paid

To the same card, UPI or bank account you paid from, within 7 working days after we approve it.

No cancellation charges

We never charge a fee for cancelling or for asking for a refund.

How to ask

Email support@jodiq.com with the subject “Refund”, your registered email or mobile number, and the payment date. Or call +91 92253 36747 (Monday to Saturday, 10 am – 6 pm). We reply within 2 working days.

Not satisfied?

Write to our Grievance Officer, Deepak Kale, at support@jodiq.com (subject “Grievance”). We acknowledge within 48 hours and resolve within one month. You can also contact the National Consumer Helpline: 1915 or consumerhelpline.gov.in.

JodiQ Matrimony, Plot No. 99, S. No. 156, Jadhavwadi, Surewadi, Chhatrapati Sambhajinagar, Maharashtra 431001